1. To understand what the stakeholders are trying to achieve and any design assumptions they may have, I organized a meeting session.
2. To get everything noted down I used FigJam, which helped me to quickly note down the current problem, business goal and metrics.

1. The goal is to develop a comprehensive Training Academy app that offers diverse courses, fosters engagement, ensures credible assessment, and promotes affordability.
2. The app should also help the trainers and the Department head to access the data easily and make any necessary changes when required.

1. Excel-based system is manual and inefficient
2. Training content is scattered across emails and spreadsheets. Difficult for employees to access training history.
3. Limited space in Excel causes data loss for detailed training content.
4. Manual notifications create communication gaps

1. I interviewed 5 Employees to understand what issues they are facing and what keeps them motivated.
2. All the 4 employees said managing their training program was getting harder.
3. An efficient alternative would save them time and provide organized access to trainings.

1. I have asked open ended questions that would help me to identify specific user pain points.
2. Based on the questionnaire I have used Qualitative Feedback Analysis to help me understand the current situation.

1. Based on the Qualitative feedback analysis, I gathered the insights.
2. All five employees expressed a preference for a personalized app.
3. They also supported having an alternative, simpler way to communicate their technical growth.

1. I interviewed 3 Training Ambassadors to gain insights.
2. 2 out of 3 said keeping track of every training data is tedious.
3. All 3 said they were using Excel, which led to scalability issues and occasional data loss.

1. I have asked open ended questions that would help me to identify specific user pain points.
2. Based on the questionnaire I have used Qualitative Feedback Analysis to help me understand the current situation.

1. Based on the Qualitative feedback analysis, I gathered the insights.
2. 2 out of 3 Training Ambassadors expressed a need for an alternative solution that would allow easy access to all data without scalability issues and prevent data loss.

1. Currently using Microsoft excel to enter the data.
2. Emails or messages are the main source of communication.
3. Sorting through emails for accessing training details.
4. Submitting training data using grid system which does not accommodate content description.

1. Design a comprehensive training academy app.
2. Role based content system which is relevant to the logged in user (Employee, Training ambassador, Department Head)
3. Adding features like course exploration, Profile management, assessments, certifications, settings and support.
4. Structured form to include new trainings with description and study materials.

I shared the insights with my team and invited them to a brainstorming session to explore how to map out the app.

After a several rounds of brainstorming we reached a clear conclusion.

Since we're following the agile methodology, we decided that the first step will be for me to design the low-fidelity landing page for all personas, and then we will move forward from there.

1. While Power Apps provides predefined templates and components, I had to design within these limitations
2. Achieving a seamless mobile experience was challenging due to restricted control over layout adjustments, and ultimately, the mobile screen design was not pursued.
3. I collaborated closely with the development team to create visually appealing designs.

I worked on the app to fully comply with industry’s Web Content Accessibility Guidelines

1. Text size is legible and can be easily changed
2. Content is not cropped.
3. Optimal color contrast ratio.
4. Tool tip used for additional guidance.
5. Screens are not accessible on smaller screen sizes.

I conducted a remote moderated usability test with participants from various training designations.

I guided them through my designs, gathering their feedback throughout the session.

The goal of these tests was to confirm ease of navigation through the dashboard and ensure moving from the main site back to the dashboard was intuitive.

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I prioritize demonstrating the business value of each design solution, supported by user research and usability testing.  

I invited stakeholders to observe usability testing sessions, allowing them to hear feedback directly from end users. This approach ensures that we validate assumptions collaboratively and with a fact-based perspective

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Having completed a technical feasibility assessment with the developers, we were able to confidently estimate timelines for each stage of the project.

I presented an executive summary of the final user research findings, along with my recommendations for the management to prioritize.We planned future sprints, working in agile methodology.

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I prepared to handover all the assets to the developers to begin with the development.  These included user journeys, sitemap, content(copy, documents, images in all necessary formats and resolutions), font files, icons, wireframes and style guide.

I moved the finalized designs to development page in Figma and gave access to developers. This helped them to get the necessary details and also access the prototype.

I arranged regular catchups with the development team to see if they needed anything else from me, what could be improved or compromised and run quality assurance on their latest implementation to make sure nothing was missed out.

II wanted to ensures the product meets user needs, achieves business goals, and identifies areas for improvement.

This is a critical part of the product lifecycle, as it provides insights into the real-world impact of the design and functionality.